CUSTOMER CARE

CONSUMER REVIEWS

Review from Pixmania Customer
Pricerunner
27/09/2004

This was my first time purchase with Pixmania and I am delighted with the service I received. Fast delivery, great...
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EU VAT number

The EU VAT number is a unique number allocated to individuals carrying out sales or providing services subject to VAT within the EC. This number consists of 7, 11 or 14 characters.
Detailed explanation:
GB + 5, 9 or 12 numbers and letters

Tax exemption

WHAT IS AN EU VAT NUMBER?
In accordance with European standards governing purchases made within the EC, you can buy products on the www.pixmania-pro.com site without having to pay VAT if you have an EU VAT number. The EU VAT number constitutes authorisation from the HM Revenue & Customs office, allowing you to make purchases without having to pay VAT.
HOW CAN I FIND OUT IF I HAVE AN EU VAT NUMBER?
You can check and find more information about your EU VAT number on the following website:
You can check your
VAT number here.
HOW DO I OBTAIN AN EU VAT NUMBER?
EU VAT numbers are issued by any HM Revenue & Customs office. To obtain an EU VAT number, you must contact your nearest HM Revenue & Customs office. This number is also printed on VAT declarations sent to companies.
N.B. if you do not have an EU VAT number, 19.6% VAT will be added to your order.

A problem with your product? Failure, shock, defect… Pixmania-pro offers an easy-to-reach, fast and efficient after sales service in order to always guarantee your satisfaction. When there is a problem with a product, it is often advisory to contact the manufacturer. Pixmania-pro strives to carry out all necessary steps with the manufacturer for you in order to bring your warranty rights to bear.

For any partial or total return of your order, you need to print a return coupon and send it to us.
For this click here

Our after sales service consists of 5 people who listen to your problems. Our platform is physically located in our warehouse of more than 20 000 m² in Bretigny in the west of Paris. Our agents organize the reception of the product you are returning and contact the manufacturer. The products we sell on our site have a constructor warranty that protects against all defects and other production deficiencies.

The guaranteed after sales service :

The leader
Your product has a warranty: the repair (work and replacement parts) is free. In order to use this warranty, you will need you delivery form (or invoice) which is your warranty proof. You will also need the original packaging as well as the completed and signed return coupon. You will then need to contact our customer care service by e-mail ( customercare@pixmania-pro.com) or by telephone at

The service
PIXMANIA-PRO offers product warranties between 1 and 5 years, depending on the manufacturer warranty and the warranty extension option*. The basic warranty length of your products is 2 years, starting on the day you receive your order. This period is indicated on all technical specification sheets of our products. The shipping charges (both ways) to the warranty department are paid by the customer. After this period, the replacement parts, repair works and possible shipping charges are to be paid by the customer.

The products have to be returned correctly protected, in their original packaging, to the following address:

FOTOVISTA SAV
QUAI N°1 (BATIMENT BLEU)
AVENUE DE LA COMMUNE DE PARIS
ZAC DE LA MAISON NEUVE
91226 BRETIGNY SUR ORGE
FRANCE

The product needs to be sent together with a copy of the sales invoice.. When returning a product, the customer also needs to include the return coupon that is completely filled in and signed. The charges and risks in connection with the returning of the product are carried by the customer.

Each returned product that is sent back in order to use warranty services needs first of all to be accepted by Pixmania-pro. If the product is classified as defect, Pixmania-pro will contact you to inform you of the repairs that will be carried out.
Products are excluded from the warranty services in the following cases: defects and damages caused by exterior events, accidents, namely electrical accidents, wear, installation accidents and accidents caused by a use that does not correspond to the manufacturer's instructions. Modified, repaired, integrated or added products (modifications by the customer or all other persons not authorized by the manufacturer) are also excluded from the warranty. The warranty does not apply to obvious damages and conformity defects of the product – in these cases, all reclamations need to be done by the customer within 7 days after product delivery. If this is not done, this form of warranty expires.

*Warranty extension option:
For a few extra pounds, if you choose this option, you benefit from a complete warranty extension for all products failures. We offer extensions with lengths of between 3 and 5 years.

Your product returned according to your demands: the delivery is made to the address you indicated when placing your order. The risks will be carried by the carrier, starting on the date the products leave our premises.

Sales to Wholesalers and retailers, b2b, btob, reseller company prices, wholesaler, cost prices and VAT free for professionals and wholesale resellers.