Get a full refund if your product develops a fault!
Get a full refund any time during the 12 months following your purchase! If your product develops a fault, there’s no need to spend time and money on repairs: Pixmania-Pro will give you a voucher so you can either buy the same product again, or purchase another product of your choice from Pixmania-Pro.
If your product breaks down during the first year of warranty, you can use the Zen Engagement to request an exchange voucher for the equivalent amount of the original product (excluding shipping fees). This voucher is valid for 3 months and can be used to order anything on the Pixmania-Pro website. The service is charged on the basis of the original price of the chosen product including VAT (shipping costs excluded), and is available for all products for a minimum purchase of XX including VAT (please refer to the Terms and Conditions for rates)
Under the Zen Engagement, if your product develops a fault, you can send it back to us with a duly signed returns voucher. Our After-Sales service will check the nature of the fault* and we’ll send you a voucher for the equivalent amount of the original product. This voucher is valid for 3 months and can be used to order anything on the Pixmania-Pro site.
*Technical tests will determine if the fault is genuine, if it is covered by the manufacturer’s warranty, and if the product is returned complete in its original packaging with all of its accessories (CD-Rom, cable, user manual etc.)
3- to 5-year extended warranties
Buy with complete peace of mind on PIXmania-PRO! Enjoy your product for longer and let PIXmania-PRO take care of the rest.
As well as the usual legal and manufacturer guarantees, Pixmania-PRO offers extended warranties on a range of products available on its site.
Two types of warranty extension are available on Pixmania-Pro.
If your product develops a fault, Pixmania-PRO’s extended warranties cover labour, parts. If the product cannot be repaired, PIXmania-PRO will either exchange your product for another with similar specifications, or proceed with a full refund. If the Customer requests a full refund for the faulty product, the extended warranty is no longer valid.
Extended warranties do not cover the following:
Please note that the extended warranty provided by Pixmania-PRO does not apply if the model or serial number on the product has been changed.