Getting started
Welcome to your My Office space !
Are you new to My Office?
-See the tutorial
Services
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Zen Engagement
Recover 100% of the product value if it develops a fault
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Buyer's guide
Need help? Not sure what to buy? Get professional advice
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After Sales Service
Our After Sales Service is there to assist you quickly and efficiently to give you the help you need when you need it
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Delivery
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How to get into “My Office”
To get into “Your Account”:
If you are registered:
-You just need to click on the “log in” button at the top right of any screen on the site and enter your e-mail and password
If you are not yet registered:
-Click on the “Open an account” button at the top right of any screen on the site and fill in the quick registration form
or
-Click on the “My Office” tab on any screen on the site
-Then click on the “Register » button and fill in the quick registration form.
For security reasons, you can only access the different services after you have logged in (using your e-mail and password).
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What is “My Office”?
My Office is a free service available to all Pixmania-Pro customers.
You can use this service to track your orders, follow up on quotations and check your order history, manage your address book to choose and modify your delivery address, and personalise the service that you receive from Pixmania-Pro.
My Office is a multi-account centre that allows different people to place orders on the company account, each with their own login and personal information.
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Your address book
You can change, add or erase a delivery address on your account at any time. When you place an order your can choose one of the addresses on your account or use a new address for a new contact. You can enter a new address at any point during the order procedure.
To get into your address book:
1. Log in to your account by clicking on the My Office tab at the top of the screen anywhere on the site.
2. Enter your e-mail, your password and confirm.
3. Click on “Address Book” on the menu in the Company Information section.
You will see a full list of all the addresses associated with the different contacts on your account.
To add a new contact and a new address:
Click on “add a contact” in the “Address Book” section or in the “Contacts list” and follow the instructions given on the screen.
NB: Only the Administrator can add new contacts with the status of “User”. Users can add new End Customers.
To add a new address for a contact that you already have on your account.
Go to the “Address Book” section in “Company Information”.
Go to the appropriate contact in the list and click on “Add an address for this contact” next to the contact.
To change or delete an address
Go to the “Address Book” section in “Company Information”.
Click on the “Change” or “Delete” button next to the address.
Important:
-You can also change your company’s contact information by clicking on “My company’s address” in “Company Information”.
Order Tracking
You can access all the information regarding all your orders on Pixmania-Pro: the number of items ordered, detailed invoices, payment methods, billing addresses and the status of your different orders.
To see you order history:
1. Log in to your account by clicking on the "My Office" tab at the top of the screen anywhere on the site.
2. Enter your e-mail, your password and confirm.
3. Click on “ORDER TRACKING” in the “My Orders” section.
In the list of orders you will see the XX latest orders regardless of their status.
You can choose to separate your orders according to their status: Validated, In process of being validated, Sent, Refunded, Cancelled, Waiting for Payment, All statuses Click on the links in the menu on the top right of the screen.
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Following up on a quotation
You can view all the quotations you have created on Pixmania-Pro: the number of items, detailed quotations, billing address…
To access your quotations:
1. Login to your account by clicking on the "My Office" tab at the top of the screen anywhere on the site.
2. Enter your e-mail, your password and confirm.
3. Click on “My Quotations” in the “My Orders” section
In order to confirm a quotation and place an order you simply need to enter the reference into the field “Confirm this quotation” at the top of the screen.
The reference for the quotation will have the following format: DEVXXXXXX.
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Update my personal information
You can consult and change all the personal information you entered when you registered on Pixmania-Pro.
To access your personal information:
1. 1. Log in to your account by clicking on the "My Office" tab at the top of the screen anywhere on the site.
2. Enter your e-mail, your password and confirm.
3. Click on “My Personal Information” in the “My Information section”
To change the information, click on the “Change” button.
You can change your password on the same screen by clicking on “Change my password”.
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Managing your list of contacts and accounts
The contacts list holds all the information regarding people who have access in order to use your company account or receive deliveries of orders placed by your company. There are three types of contact:
The Administrator | Users | End Customers
The Administrator
You can appoint one Administrator for your My Office account. The Administrator is the creator of the account. The Administrator has their own log in to access the My Office account.
Only the Administrator can:
- Change the company's details, billing address and the company’s registration number (European VAT number etc.)
- Add users to the My Office account
- Deactivate and reactivate Users on the My Office account
- Change the Administrator’s profile and password
The Administrator has access to all the information in the “My Information” menu for each of the Users. The Administrator can check all the company’s orders from their My Office account, including the orders made by other users. They can view all the quotations created or requested by other Users. They can also change the profile of other users, their password and subscribe them to receive newsletters.
As can all other Users, the Administrator can add End Customers and place orders on the company’s account.
The Users
The Users' accounts are created by the Administrator. They log on to their My Office account using their own password. They can only check the progress of the orders that they have placed and their own order history, and check and confirm their own quotations. They can also add End Customers and add delivery addresses for their own company and End Customers.
They can view and use the full contacts list. They cannot delete other Users but they can delete End Customers. A User can remove an End Customer from the Address Book.
End Customers
These are the contacts created by the Administrator or Users. End Customers are potential delivery addresses when an Administrator or a User places a new order on the My Office account.
End Customers have no access to the My Office account. End Customers have no login or password.
You can save more than one address for an End Customer and change these addresses or any other information later in the Address Book section.
Deactivating and reactivating a contact
Deactivating a contact removes them from the choice of delivery addresses available as well as from your contact list. Once deactivated, a contact will no longer appear in your list of contacts.
However, a deactivated contact is not completely deleted.
If you wish to use a deactivated contact once again, visit the “Contacts List” section and click on “Reactivate a contact”.
Follow the instructions on the “Contacts Reactivation” screen to reactivate the contact.
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